Claim a Replacement: Fill out the form and we will mail you the replacement free of charge.
Required Documentation: Name of purchaser and photos of the expired product.
Submission Method: Fill out the form, show a picture of the pill and carton showing expiration date.
Customers are eligible for a free replacement if the product is not used before the expiration date.
No Expiration Guarantee only applies to products purchased on cadenceotc.com and Amazon
Each customer is eligible for a total of 4 replacement products per year.
a No Expiration Guarantee
There’s nothing more frustrating than buying something important, keeping it on hand for when you need it—and then realizing it expired. That’s a waste of money, and when it comes to emergency contraception, it’s not just an inconvenience—it’s a barrier to access.
As a Public Benefits Company, we’re committed to making healthcare more affordable while running a sustainable business. This guarantee is just one more way we’re ensuring emergency contraception is always available when you need it.
Please contact customer service support@cadenceotc.com if you have questions or need help with the replacement form.
To claim a replacement under our No Expiration Guarantee, simply fill out the online form above and provide the required documentation. Once we receive your submission, we'll mail you a replacement free of charge. Please note, the No Expiration Guarantee only applies to products purchased directly from cadenceotc.com and Amazon. Each customer is eligible for up to 4 free replacement products per year.
Yes, pregnancy tests do expire. The expiration date is typically printed on the packaging, and using an expired test can affect its accuracy and reliability.
Yes, the morning-after pill does expire. It’s important to check the expiration date on the packaging, as using an expired pill may reduce its effectiveness.
Knowing where to keep birth control, such as in a cool, dry place, and regularly checking the expiration dates can ensure you’re using effective and safe products.